Field Service Technician


Metrowest Power is currently hiring field service technicians for our growing generator maintenance and repair division in Marlborough, MA. This is a great opportunity to join a dynamic team in an industry experiencing explosive growth. Metrowest Power is a full-service, family-owned company specializing in the turnkey installation of automatic standby generators for our residential and commercial customers. We are laser-focused on providing an excellent experience for each customer, from the installation all the way through to ongoing preventive maintenance. We pride ourselves on our excellent relationships with our customers and we are looking for a new, skilled addition to the maintenance and repair team that will help us continue in this tradition. Exceptional customer service is the cornerstone on which Metrowest Power has been built. We are proudly celebrating our 12th year in business and we are one of top PowerPro Elite+ Generac Dealers in the Northeast. We encourage interested candidates to read our reviews on Job Description: The field service technician will need to diagnose, troubleshoot and repair issues with standby generators This candidate needs to have proven, exceptional attention to detail Perform preventative maintenance, including oil changes, on our customers’ automatic standby generators The field service technician will need to engage with customers in a positive and knowledgeable manner, providing excellent customer service by answering any questions, addressing all concerns, and providing clear and detailed explanations of work performed Will need to ensure customer has a clear understanding of any issue and what options are available to make repair before completing repair Must arrive at job site on time and fully prepared to complete the work Periodically, there will be on-call emergency work, weekend work and after hours work required as needed. On- call required for significant weather events Must operate company vehicle safely and in a courteous manner All work must be completed to the highest standard and satisfaction of the customer Qualifications: Clean Driver's License required (license will be run prior to interview) Applicants must be clean-cut, neat, and professional Exceptional attention to detail required Ability to learn and adapt quickly Well-spoken and polite Mechanical knowledge required Knowledge of NEC preferred Individuals who are self-motivated with a willingness to learn are preferred Generator training, certification or knowledge is preferred (generator training is available) Experience with Customer Service preferred Own hand tools preferred Job Types: Full-time, Part-time If interested, please submit resume to