Field Service Technician

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Metrowest Power is currently hiring field service technicians for our growing generator maintenance and repair division in Marlborough, MA. This is a great opportunity to join a dynamic team in an industry experiencing explosive growth.
Metrowest Power is a full-service, family-owned company specializing in the turnkey installation of automatic standby generators for our residential and commercial customers. We are laser-focused on providing an excellent experience for each customer, from the installation all the way through to ongoing preventive maintenance. We pride ourselves on our excellent relationships with our customers and we are looking for a new, skilled addition to the maintenance and repair team that will help us continue in this tradition.
Exceptional customer service is the cornerstone on which Metrowest Power has been built. We are proudly celebrating our 12th year in business and we are one of top PowerPro Elite+ Generac Dealers in the Northeast. We encourage interested candidates to read our reviews on generac.com.
Job Description:
The field service technician will need to diagnose, troubleshoot and repair issues with standby generators
This candidate needs to have proven, exceptional attention to detail
Perform preventative maintenance, including oil changes, on our customers’ automatic standby generators
The field service technician will need to engage with customers in a positive and knowledgeable manner, providing excellent customer service by answering any questions, addressing all concerns, and providing clear and detailed explanations of work performed
Will need to ensure customer has a clear understanding of any issue and what options are available to make repair before completing repair
Must arrive at job site on time and fully prepared to complete the work
Periodically, there will be on-call emergency work, weekend work and after hours work required as needed. On- call required for significant weather events
Must operate company vehicle safely and in a courteous manner
All work must be completed to the highest standard and satisfaction of the customer
Qualifications:
Clean Driver's License required (license will be run prior to interview)
Applicants must be clean-cut, neat, and professional
Exceptional attention to detail required
Ability to learn and adapt quickly
Well-spoken and polite
Mechanical knowledge required
Knowledge of NEC preferred
Individuals who are self-motivated with a willingness to learn are preferred
Generator training, certification or knowledge is preferred (generator training is available)
Experience with Customer Service preferred
Own hand tools preferred

Job Types: Full-time, Part-time

If interested, please submit resume to jobs@metrowestpower.com